1. There are leadership styles for different scenarios (when there is a crisis, you have no time to explain. When there is a need to fine-tune ideas, you can explain your decisions to others and see their comments)
2. Others can also learn from your decision making and see the whole picture
3. Engagement can only take place when the other party is reactive.
4. How to separate working and personal matters? When u r angry, focus on the topic and not the personality. It would hurt the other person. When you have a difficult conversation, write down to think objectively so that your emotions wouldn't overcome you
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